At Xefralexphralei, we are dedicated to guaranteeing your total satisfaction with our custom blinds and curtains. This Return Policy describes the terms and conditions for returns and exchanges of our products.
Because our blinds and curtains are custom-made to your specific measurements and specifications, they cannot be returned or exchanged unless there is a manufacturing defect or error on our part. We take great care to ensure accuracy in measurements and production, and we stand behind the quality of our craftsmanship.
If you receive a product that is defective or does not meet the specifications agreed upon during your consultation, please contact us within 14 days of installation. We will:
If there is an error in measurements taken by our team that results in a product that does not fit properly, we will:
All our custom window treatments come with warranty coverage for manufacturing defects and material issues. Warranty terms vary by product type and will be provided with your purchase. Warranty claims should be reported promptly to ensure timely resolution.
If you need to cancel your order, please contact us as soon as possible:
If a refund is approved, it will be processed using the original payment method within 10-14 business days. Refunds are only issued for defective products or errors on our part, as custom products cannot be resold.
To initiate a return, exchange, or warranty claim, please contact us:
Xefralexphralei
220 Yonge St
Toronto, ON M5B 2H1
Canada
Phone: +1 416 598 8560
Email: talk@xefralexphralei.world
Please provide your order number, a description of the issue, and photos if applicable. Our customer service team will review your request and respond within 2-3 business days.
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.